Privacy Policy for Social Natives
Who We Are
Social Natives is a London-based agency specialising in luxury social media management and content creation. Our website address is: https://thesocialnatives.com.
If you have any questions about this policy, please contact us at josh@thesocialnatives.com.
What Data We Collect and Why
We collect and process personal data to provide and improve our services. The specific types of data we collect include:
1. Comments:
When visitors leave comments on our site, we collect:
- Data provided in the comment form, including your name, email address, and website (if provided).
- Your IP address and browser user agent string to help with spam detection.
Legal basis: Consent and legitimate interests (to prevent spam and improve user experience).
An anonymised string created from your email address (a hash) may be sent to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy. After your comment is approved, your profile picture (if applicable) may appear publicly next to your comment.
2. Media:
If you upload images to our website, avoid including embedded location data (e.g., EXIF GPS). Visitors can download and extract location data from publicly visible images.
Legal basis: Consent (when you choose to upload media).
3. Cookies and Tracking Technologies:
We use cookies for the following purposes:
- Essential cookies: Necessary for the functioning of our website.
- Optional cookies: To save your preferences (e.g., name and email for comments) and for analytics.
Legal basis: Consent (for non-essential cookies).
We display a cookie banner to obtain your consent for optional cookies. You can manage your preferences or withdraw consent at any time through your browser settings or by revisiting the cookie banner.
4. Embedded Content from Other Websites:
Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content behaves as if you visited the third-party website.
These websites may:
- Collect data about you.
- Use cookies or other tracking technologies.
- Monitor your interaction with embedded content.
Legal basis: Consent (when interacting with embedded content).
5. Account Information (if applicable):
If you register for an account, we collect the personal information you provide (e.g., name, email, password).
Legal basis: Contractual necessity (to deliver account-related services).
How We Use Your Data
We process your personal data for the following purposes:
- To respond to comments or queries.
- To improve website functionality and user experience.
- To comply with legal obligations.
- To detect and prevent fraud or spam.
How Long We Retain Your Data
- Comments: Retained indefinitely for moderation and spam detection.
- Account Information: Retained as long as your account remains active.
- Cookies: Retention varies (e.g., login cookies last two days; preference cookies last up to one year).
If you request data deletion, we will delete your personal data unless we are legally required to retain it (e.g., for tax, legal, or security purposes).
Your Rights
Under UK GDPR, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your personal data.
- Restriction: Request we limit the processing of your data.
- Objection: Object to how we process your data based on legitimate interests.
- Data Portability: Request your data in a structured, commonly used format.
To exercise your rights, email josh@thesocialnatives.com. We will respond within one month.
Where We Send Your Data
- Visitor comments may be checked through automated spam detection services.
- Data may be shared with third-party services (e.g., Gravatar).
We do not transfer your data outside the UK or EEA unless adequate safeguards are in place, such as standard contractual clauses approved by the ICO.
Data Security
We take reasonable measures to protect your data, including encryption, access controls, and regular security audits. However, no system is 100% secure, and we cannot guarantee absolute security.
Data Breaches
In the event of a data breach, we will notify affected individuals and the ICO (Information Commissioner’s Office) where required by law.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
Last updated: 19/12/2024
